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“For Every Occasion. For EveryBerry.”

Refund Policy

A legal disclaimer

REFUND POLICY
Important — Please Read Carefully
Due to the perishable nature of our products:
🚫 No Refunds
There are no refunds on food items that have already been prepared, picked up, or shipped.
All sales are final once production has begun.
Order Cancellations

  • Cancellations must be requested at least [12 hours] before the scheduled pickup date.

  • If canceled within the allowed timeframe, a store credit may be issued at our discretion.

  • Cancellations made after production begins are non-refundable.

Order Issues
If there is an issue with your order, you must contact us within 1 hours of pickup or delivery with photo evidence.
We will review the matter and determine a resolution, which may include:

  • Store credit

  • Partial refund (if applicable)

  • Replacement at our discretion

Incorrect Information
Berry Edible is not responsible for:

  • Incorrect addresses

  • Incorrect pickup times selected

  • Customer scheduling errors

Please verify all information before checkout. And it is important to communicate with us and schedule a time of pick up at least 24 hours before pickup.

Pick-up & Shipping  Policy

A legal disclaimer

Local Pickup
Certain products are available for local pickup only.
Pickup-only items will be clearly stated in the product description.
Customers are responsible for:

  • Arriving on time

  • Transporting items properly

  • Keeping products refrigerated if required

Pickup location details will be provided at checkout or via confirmation email.
Failure to pick up an order at the agreed time may result in product spoilage, and no refunds will be issued.
Shippable Items
Only specific items are available for shipping.
Items eligible for shipping will be clearly marked in the product description as:
“Available for Shipping”
Products not marked as shippable are pickup-only.
Shipping Details

  • Shipping timelines vary depending on location.

  • Once shipped, Berry Edible is not responsible for delays caused by carriers.

  • Customers are responsible for monitoring tracking information.

We are not responsible for damage due to:

  • Carrier mishandling

  • Weather conditions during transit

  • Incorrect shipping addresses provided by the customer

Important Note on Perishable Items
Shipped food items may require immediate refrigeration upon arrival.
Berry Edible is not responsible for improper storage after delivery.

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